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On November 10, 1998, the New York State
Insurance Department implemented Regulation 60 to regulate the “acts and
practices” of licensees, including insurers, agents, and brokers, with respect
to the replacement of life insurance policies and annuity contracts and to
protect thIe public interest by establishing minimum standards of conduct to be
observed in the replacement or proposed replacement of life insurance policies
and annuity contracts. 11 New York State Codes, Rules and Regulations § 51.1(a)
(2006). Regulation 60 prohibits unfair practices and requires you to make
available "full and clear information on which an applicant for life
insurance or annuities can make a decision in his or her own best interest; by
reducing the opportunity for misrepresentation and incomplete comparison in
replacement situations . . .” 11 NYCRR § 51.1(b) (2006).
Under the regulation, agents are required
to have two separate meetings with a customer before the agent completes a
replacement annuity sale. This process is divided into Phase I and Phase
II, during which various forms and documents must be provided to the
customer.
PHASE I/ First Meeting:
The first form that you must provide to the
client advises the customer that a replacement under Regulation 60 has occurred
or is likely to occur if the customer answers, “Yes,” to any of the
questions on the form. One such question asks the customer whether the existing
coverage has been or is likely to be “lapsed, surrendered, partially
surrendered, forfeited, assigned to the insurer replacing the life insurance
policy or annuity contract, or otherwise terminated” as a result of the
customer’s purchase of a new annuity contract.
The second form authorizes the insurer selling
the replacement annuity to collect information about the customer’s existing
annuity from the insurer of the existing annuity contract.
INTERIM/Compilation of Information:
Prior to the requisite Second Meeting with the
customer, the agent is required to obtain information about the existing annuity
from the insurer of the existing annuity contract, and to prepare a “Disclosure
Statement” that includes a side-by-side comparison of the death benefits and
surrender values of any existing and proposed replacement annuities.
PHASE II/ Second Meeting:
At the second meeting with the customer, the agent
is required to give the customer a document entitled, “Important Notice
Regarding Replacement or Change of Life Insurance Policies or Annuity Contracts”
(“Notice Document”) and a Disclosure Statement (“Phase II”).
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